REFUND POLICY
# Refund & Return Policy
Thank you for shopping at Wave Studio. If you are not entirely satisfied with your purchase, we are here to help.
---
### 1. Return Window
We accept returns within 30 days from the date you receive your order. To be eligible for a return:
* The item must be unused, in the same condition that you received it, and in its original packaging.
* You must have proof of purchase (order number or receipt).
---
### 2. How to Return an Item
To initiate a return, please email our customer service team at info@wave-studio.co.uk with your order number and reason for return.
Once your return request is acknowledged, please securely pack the item in its original packaging and post it to our returns facility:
Wave Studio Returns
[Insert Business Address / Malvern Hills Address]
United Kingdom
---
### 3. Return Shipping Costs & Fees
* Customer Responsibility: Customers are responsible for paying their own shipping costs for returning non-defective items. Return shipping costs are non-refundable. We recommend using a trackable shipping service.
* Restocking Fees: There are no restocking fees charged for returns.
---
### 4. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please notify us immediately at info@wave-studio.co.uk with photos of the damage. We will provide a prepaid return label and issue a full replacement or refund at no additional cost to you.
---
### 5. Refunds & Processing Time
Once we receive and inspect your returned item, we will send you an email notification confirming receipt.
If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 7 business days (timing may vary depending on your card issuer).
---
### 6. Contact Us
If you have any questions regarding returns or refunds, please reach out to us:
* Trading Name: Wave Studio
* Email: hello@wave-studio.co.uk
* Phone: 0330 043 0761
* Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT